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RETURNS & REPLACEMENTS
To start a return, please contact us first. You may email us at
What if I don't like my item?
- We have a 15% restocking fee and return shipping label fees
- Returns are only accepted Within 30 days
- Shipping and handling are non-refundable
- You must ship the item back to us
- Upon receipt of item, please allow 3-5 business days for the refund to reflect back in your account
- For items that are damaged in transit upon receipt, you will be notified and a photo will be taken for your proof to file a claim with your carrier.
- Money back guarantee will be voided in the event of damage in transit or lost in transit.
What if my item is defective?
- Defective items purchased form Cookinex.com is eligible for a replacement or a refund within 60 days of purchase.
Where's my item, where's my stuff?
- Please report all missing orders so a claim maybe filed with the carrier.
- It is your responsibility to report to us in the event within 3 business days after the estimated delivery has passed.
Package damaged in transit?
- Please contact us within 3 business days after the delivery date.
- Picture of the damage item may be required.